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CS launches eUnnat Dashboard with Auto-appeal System ushering in era of transparency & accountability Breach of timelines in service delivery of these 103 services to attract penalty

2023-05-25 00:00:00

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SRINAGAR, MAY 24: Chief Secretary, Dr Arun Kumar Mehta today launched the PSGA auto appeal system for 103 services offered by different government departments through eUnnat dashboard in presence of Commissioner Secretary GAD, Sanjeev Verma; Commissioner Secretary IT, Prerna Puri and Secretary Revenue, Piyush Singla. The system shall trigger appeal to appellate authorities once the time lines specified under the Public Services Guarantee Act PSGA for availing these services are breached for any of them. Dr Mehta complimented the IT Department for integrating the feature in the vital digital services offered by these Departments to the citizens. He observed that this feature is going to act as a turning point in maintaining transparency and accountability in delivery of services to the public and eradicating corruption. He maintained that auto escalation feature of online services is going to put an end to malpractices besides promoting fairness, a priority set by the current dispensation in all its affairs. He reiterated that it would ensure prevalence of discipline on part of both public servants and applicants itself. He made out that any sort of indiscipline or breach of l Contd. on Pg 2

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